My gas detector is not communicating with the PC app, what can I do ?
Sometimes things can get overlooked when trying to communicate with your gas detector, so here is a list of some simple steps to help you check:
- Do you have the correct software for the gas detector ?
- Is the software up to date ?
- Are you connected to the correct COM port ?
- Are you using the correct connection cable for the gas detector ?
- If it’s a Portable gas detector, is the charger/interface powered and working ?
- A Detective+ needs a mains supply for communication, is the main lead plugged in and powering the gas detector ?
- Is the gas detector turned on ?
- If your detector still not working? Please contact us for further assistance.